McDonald’s Upgrades Their ECRs

When McDonald’s Canada and their POS system integrator Panasonic Canada were looking for a reliable North American manufacturer of serial cards to add into their cash registers, they chose LAVA.

They needed additional serial target devices to run a reliable, up-to-date, and efficient QSR operation. LAVA provided both companies with LAVA DSerial-PCI and LavaPort-PCI cards, which they tested extensively in their in-house labs and then in a series of field tests. Only when the cards had passed a battery of tests were they certified for the company-wide rollout.

LAVA was chosen for several reasons. As the manufacturer, we were able to meet McDonald’s build and deployment schedule while guaranteeing consistent product. McDonald’s were also reassured by LAVA’s 100% testing of all products built, plus our on-going technical support under the LAVA LifeTime Warranty. And it didn’t hurt that Panasonic had previous successfully used the LAVA DSerial-ISA as a cash register interface in the past.

These cards are ideal interfaces for a wide gamut of POS devices: weighing scales, card readers, pole displays, receipt printers, and so on.

As a result, every Panasonic JS-170FR workstation was fitted with two LavaPort-PCI cards, adding four serial ports to the base configuration. Moreover, as the implementation developed, McDonald’s needs evolved, and new backroom requirements added a DSerial-PCI into each restaurant’s backroom server.

McDonald’s Canada continues to use LAVA cards to this day either in new installations supplied by Panasonic, or through account maintenance provided by NCR Canada. McDonald’s values the cost-effectiveness and durability of LAVA cards in restaurants that sometimes rarely close.