We collect personal information from our customers in the regular course of doing business. This document answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
• name, address, contact phone numbers and email addresses
• financial information including payment card, credit card number, expiry date and security code if you are purchasing DIRECTLY FROM US (as, for example, by phoning us and speaking to a salesperson). If you are purchasing online from one of our LAVA web stores, LAVA does not have access to this information except for the type of credit card used; customer-specific card information is handled directly by our payment processing company and the banks involved in processing the transaction.
• purchase history and product preferences
When you visit our web site, our Internet Service Provider (ISP) routinely and passively collects and makes available to Lava Computer MFG. Inc. the following log file information:
• information about your computer including your IP address, the type of operating system and browser you use, and your computer’s country location (where that information can be derived from the IP address)
• what pages you visit on our site and what links you click on
• what files you download
• what site you’ve visited immediately before coming to our web site if you arrived at our web site by clicking on a link on that previous web site
How do you use this information?
The main reasons we collect personal information from you are:
• to complete a sale or transaction with you
• to verify your credit, if necessary
• to place special orders on your behalf
• to deliver products directly to you
• to limit the possibility of fraud when we process your returns
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
We also use your personal information for other, secondary reasons, including:
• customer service
• as part of a warranty program
We do not sell, trade or otherwise distribute your personal information to any third party under any circumstances without your permission.
We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out.” By opting out, you can tell us not to collect the information and/or not to share it with other companies.
How do I opt out?
To opt out of any secondary communication from Lava Computer MFG. Inc., you can:
(1) if opting out from any secondary email list, click on “Remove” link that is a part of the secondary email received
(2) if opting out from any secondary fax or telephone list, contact Lava Computer MFG. Inc. at 416-674-5942 or send an email to firstname.lastname@example.org and request removal.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Accounting & Administration
Lava Computer MFG. Inc.
2 Vulcan Street
Toronto, ON M9W 1L2
You can also contact the Office of the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm, at:
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190
or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor