The instant feedback of connection between HQ and remote on the HQ software is worth its weight in gold. The fact that nay part of the system can be disconnected, moved to another location, then reconnected without loss of setup is huge in terms of value to the technician. To see it pop up on the monitor once reconnected is always a relief.
From troubleshooting the initial engineering design, through quick hardware manufacture and firmware re-works, to shipments of product ready to deploy, LAVA has exceeded our expectations as an engineering partner and a hardware supplier. Based on such experience, I would suggest that anyone considering implementing IP-based polling into their organization take a serious look at LAVA.